Good Customer Service in Customer Remarketing

How To Treat Your Customers…

Last weekend my husband needed to book a hotel for the night. We elected to book one of the DoubleTree by Hilton properties and we are certainly glad we did. Now...
Why do I open some emails?

Why Do I Open Some Emails And Delete Others?

Head of Strategic Sales Nick Cordero asks why it is that he'll open one email and then delete 5 others!I have had an iPhone 4s for two years now. I resisted...
Meet the Marketer: OFFICE Shoes

Meet the Marketer: OFFICE Shoes

In the first of a new series, we bring you insight from some of the world’s leading brands who send basket abandonment emails.We grabbed a cup of tea for 7 questions...
The Perfect Basket Abandonment Email

[Infographic] The Perfect Basket Abandonment Email

More Recent Infographic Available! There is a more recent version of this infographic, to access it simply click here! LATEST INFOGRAPHICHead of Marketing Chris Sheen introduces a great infographic revealing the secrets to The...
Using Social Media for Customer Service

Thomas Cook v Thomas Cook

This made me smile. If your name just happens to be Michael Page, Paul Smith, Cath Kidston or John Lewis then you can probably sympathize with young Tom.Either way, it’s a...